This Privacy Policy applies to you if you are a Customer or Consumer of Doruk Beauty – this includes when you purchase products from us through our online store, subscribe to our newsletters, participate in promotions, or engage with us through our website or social media platforms. You may also contact us with questions, concerns, or feedback regarding the products we sell – whether you purchased them directly from our store or are simply inquiring about the brands we retail. We set out below information on the personal data we may collect or hold about you, how and why we use it, who we may share it with, how we protect it, and your rights regarding your personal data. You must be at least 18 years old or older to use our services and sign up for promotional content, unless local laws where you are based, or the terms of a specific service or promotion, allow otherwise. Not all of the information outlined below may apply to you. We have described several possible ways in which you might interact with Doruk Beauty, but this policy may also apply to other scenarios not specifically listed here.
Our Privacy Promise
We want to provide you with certainty that your personal information is treated with the highest level of care and security, so you can feel confident when shopping with us. At Doruk Beauty, we promise to:
- Respect your privacy and choices – We handle your information responsibly and only for clearly defined purposes.
- Embed privacy and security in everything we do – We design our processes to protect your data from the start.
- Give you control over communications – You can update your preferences or unsubscribe from marketing at any time.
- Keep your personal data safe and secure – We work only with trusted service providers and partners who meet our security standards.
- Be open and transparent – We explain how we collect, use, and share your personal data in clear language.
- Use your data only when necessary – We process personal data for legitimate business interests, to comply with the law, or with your consent.
- Respect your rights – We will do our best to accommodate your requests, consistent with our legal and operational responsibilities.
“Personal data” means any information or pieces of information that could identify you either directly (e.g. your name) or indirectly (e.g. through pseudonymised data, such as a unique ID number). This means that personal data includes things like email/home addresses, usernames, profile pictures, personal preferences and shopping habits, User Generated Content, financial information, and health information. It could also include unique numerical identifiers like your computer’s IP address, as well as cookies.
What Personal Data We Collect & How We Use It
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Personal & Account Information
When you create an account, place an order, or subscribe to updates on our Shopify store, we collect:
- Your name, email address, phone number, and shipping/billing address
- Your order history, payment details (handled securely via Shopify’s payment processors), and any loyalty or preference data
- Information related to order management, including:
- Order confirmation and tracking details
- Delivery/return preferences
- Communication history related to your purchase (e.g., order support, refund requests)
- Fraud prevention checks and transaction verification
How we use it: This information helps us process and deliver your orders, manage your account, prevent fraudulent activity, and contact you about your purchases.
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Communication Preferences & Marketing
If you subscribe to our newsletter or promotional updates, we collect your opt-in status and preferences.
- We use this to send you newsletters, promotions, and updates — only when you’ve opted in.
- You may unsubscribe anytime.
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Device & Usage Data
We may collect analytics information such as:
- IP address, browser type, device details, and pages visited
- Behavior tracking like “products viewed” or “abandoned carts” via Shopify’s analytics tools
How we use it: This helps us improve our website, recommend relevant products, and enhance your shopping experience.
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Cookies & Similar Tools
We use cookies (including Shopify cookies) for:
- Keeping you logged in and maintaining your cart session
- Tracking website performance and analytics
- Serving personalized offers or retargeting (if you allow marketing cookies)
Our legitimate interest:
- Ensure our website operates smoothly and functions properly
- Protect your information and transactions
- Continuously improve and optimize our website for a better user experience
Consent for all other cookies:
For cookies not essential to website performance or security (e.g., personalized ads, marketing, or third-party analytics), we will always request your consent. You may adjust your cookie preferences at any time. -
Why We Collect Your Data
- To fulfill orders: Process transactions, arrange delivery, and handle returns/refunds
- To communicate effectively: Share updates, shipping confirmations, and customer support messages
- To personalize your experience: Recommend products, tailor content, and offer promotions based on your preferences
- For legal or compliance reasons: Respond to tax, fraud prevention, or regulatory obligations
Sharing Your Personal Data
At Doruk Beauty, we are committed to respecting your privacy and handling your information with the utmost care. Your personal data may be shared in the following limited circumstances:
Service Providers & Partners
We may share your information with carefully selected and trusted service providers (such as payment processors, shipping carriers, IT support, and marketing platforms) to process orders, deliver products, and ensure smooth communication with you.
Legal & Regulatory Authorities
Where required by law, we may disclose your personal data to comply with legal obligations, prevent fraud, or respond to lawful requests from regulatory or governmental bodies.
Business Transfers
In the event of a merger, acquisition, or transfer of assets, your personal data may be included as part of the business continuity process, always handled with the same level of protection.
Marketing & Advertising Partners (only with your consent)
With your explicit consent, we may share certain data with advertising networks or social media platforms to provide you with tailored promotions and personalized offers.
Anonymous or Aggregated Data
We may use anonymized or aggregated data (which does not personally identify you) for the purposes of analytics, reporting, and improving our services.
Important Note: We do not, under any circumstances, sell your personal data for financial gain.
Your Rights and Choices
At Doruk Beauty, we believe in giving you control over your personal information and offering transparent choices. Here's what you are entitled to:
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Access Your Data
You may request a copy of the personal information we hold about you—such as order details, account profile, or communication history.
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Correct or Update Your Information
Feel free to contact us to correct, update, or complete your personal details, including email, addresses, or preferences.
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Request Deletion
If you no longer wish for us to hold your personal data (subject to legal or operational obligations), you can request its deletion.
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Withdraw Consent
You may revoke consent for specific processing purposes, such as receiving marketing communications or personalized offers, at any time.
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Opt Out of Marketing
Easily unsubscribe from newsletters or promotional emails using the links provided—it's your choice, always.
We may make changes to this Privacy Policy from time to time. Changes may be due to, for example, amendments to applicable laws, regulations, and industry practices, or due to changes we make to our services. We encourage you to review our Privacy Policy to stay informed.
If you have any questions or concerns about how we treat and use your personal data, or would like to exercise any of your rights as outlined above, please contact us at hello@dorukbeauty.ae