FAQs

If the email address that you entered at check out is correct, please check your junk and spam folders. If it's still not received after 4 hours of placing your order, please write an email hello@dorukbeauty.ae and provide us the order details so we can look into this for you. /p>

Yes, you may cancel your order as long as it has not yet been dispatched. We appreciate your understanding and cooperation in this regard. If you wish to cancel your order, please contact us via WhatsApp: +971547556656.

If you have made an error in your shipping address, please inform us as soon as possible via WhatsApp: +971547556656. Kindly include your order number and the correct address. We can update your shipping address as long as the order has not yet been shipped. Once the order is with the courier, we are unable to change the shipping address. We will always try our best to accommodate changes, but this may not be possible depending on the shipment status.

Yes, you can request changes to your order while it is still being processed in our warehouse. Once the order has been dispatched, unfortunately, we are unable to make any changes. For assistance, please contact us via WhatsApp at +971547556656 or email us at hello@dorukbeauty.ae

All products listed on our website are subject to availability. In the event that an item is unavailable, we will notify you promptly and a refund will be processed for the affected product. While such instances are rare, they may occur during peak periods due to high order volumes and fast-moving inventory. At Doruk Beauty, we take every possible precaution to minimize this situation, but it may still happen occasionally.
Please note that Doruk Beauty reserves the right to cancel or amend orders when necessary. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

If any item in your order arrives in an unsatisfactory condition, please notify us within 7 days of receiving your order. Kindly provide your order number, clear photos of the damaged item(s), and a copy of your packing slip by contacting us via email at hello@dorukbeauty.ae or WhatsApp at +971547556656.
Please note that we are unable to consider claims reported after 14 days from the date of delivery. We also request that you do not dispose of the item(s), as they may need to be returned in order to resolve your case.

Thank you for placing an order with Doruk Beauty. While we strive to include the free samples you select at checkout, please note that these are not guaranteed. Occasionally, selected samples may not be included in your order due to availability or shipping restrictions. We sincerely apologize for any disappointment this may cause and appreciate your understanding.

We are happy to assist customers in combining multiple orders, provided that the orders are still in our warehouse. Once an order has been dispatched, we regret that it is no longer possible to combine it with other orders.
For assistance, please contact us via email at hello@dorukbeauty.ae or WhatsApp at +971547556656.